Customer Policies Overview

Customer Policies Overview

AH-RIN Customer Policies
Last Updated: 26 April 2026

Welcome to the AH-RIN Customer Policy Centre — the central hub for all legal, shipping, privacy, returns, and compliance information for your shopping experience.

Our goal is clarity, transparency, and compliance across all regions we serve, including the United Kingdom, European Union, United States, Canada, Middle East, Asia-Pacific, Australia, and New Zealand.

Please select the policy you would like to view:

1. Global Shipping & Delivery Policy

Covers international shipping methods, carriers, delivery timeframes, difficult destinations, and customs considerations for all supported countries.
[ AH-RIN Global Shipping & Delivery Policy ]

2. International Returns & Refunds Policy

Covers international return eligibility, UK/EU statutory cooling-off rights, courier investigations, damaged or lost parcels, customs returns, destroyed goods, and refund rules for all supported destinations.
[ AH-RIN International Returns & Refunds Policy ]

3. International Duties, Taxes & Customs Policy

Sets out how import VAT, customs duties, clearance fees and brokerage charges are handled under DDU terms, and explains customer vs supplier responsibilities at the border.
[ AH-RIN International Duties, Taxes & Customs Policy ]

4. Privacy Policy

Explains how AH-RIN collects, uses, shares and protects personal information in line with the UK GDPR, EU GDPR, and international privacy standards, including lawful bases, retention and your rights.
[ AH-RIN Privacy Policy ]

5. Cookie Policy

Describes how cookies, analytics tools and marketing trackers operate on our Website, and how you can manage or limit cookies in your browser or device settings.
[ AH-RIN Cookie Policy ]

6. Terms of Service

Core legal agreement governing your use of the online store, orders, pricing, payments, promotions, liability limits, and dispute handling for customers worldwide.
[ AH-RIN Terms of Service ]

7. Website Terms of Use

Covers general use of the Website (whether or not you place an order), including security expectations, acceptable browsing behavior, and prohibited technical misuse.
[ AH-RIN Website Terms of Use ]

8. Payment & Billing Policy

Explains accepted payment methods, authorizations, billing practices, refunds to the original method, and how cardholder disputes and chargebacks are managed in line with standard gateway rules.
[ AH-RIN Payment & Billing Policy ]

9. Parallel Import Notice

Provides the legal disclosure that products are parallel imports, clarifying that they are genuine but may differ from locally packaged versions, and explaining applicable UK/EU consumer protections.
[ AH-RIN Parallel Import Notice ]

10. Medical & Cosmetic Disclaimer Policy

Clarifies that all products are sold as cosmetics only, not as medicines, and that nothing on the Website constitutes medical advice or guarantees of diagnosis, treatment or cure.
[ AH-RIN Medical & Cosmetic Disclaimer Policy ]

11. Active Ingredients Risk & Safety Advisory Policy

Provides guidance on the safe cosmetic use of active ingredients (such as acids, vitamin C, retinoids and similar), including patch testing, sun sensitivity and when to seek professional advice.
[ AH-RIN Active Ingredients Risk & Safety Advisory Policy ]

12. Ingredients & Compliance Disclosure Policy

Describes how ingredient information is presented, restricted ingredients for certain countries, and the limits of what AH-RIN can warrant about manufacturer claims and labelling.
[ AH-RIN Ingredients & Compliance Disclosure Policy ]

13. Warranty & Defective Goods Policy

Explains how potentially defective products are assessed, what counts as a defect versus normal cosmetic reaction, and how statutory remedies and replacements are handled.
[ AH-RIN Warranty & Defective Goods Policy ]

14. User-Generated Content (UGC) Policy

Sets rules for reviews, photos, comments and other customer content, including license terms, moderation, prohibited content, and how we may use UGC in marketing in a fair and lawful way.
[ AH-RIN User-Generated Content (UGC) Policy ]

15. Acceptable Use Policy

Defines acceptable and unacceptable behavior on the Website, including restrictions on scraping, abuse, fraud, technical interference, and misuse of AH-RIN services.
[ AH-RIN Acceptable Use Policy ]

16. Accessibility Statement

Sets out AH-RIN’s commitment to accessibility, including efforts to support assistive technologies and how to request reasonable assistance or alternative formats.
[ AH-RIN Accessibility Statement ]

17. Contact & Support Policy

Summarizes how to contact AH-RIN for help with orders, deliveries, returns, accessibility, and general enquiries, and what we can and cannot assist with.
[ AH-RIN Contact & Support Policy ]

18. Data Retention & Deletion Schedule

Outlines how long different categories of personal data are kept for legal, operational and tax compliance purposes, and how data is deleted or anonymized when no longer needed.
[ AH-RIN Data Retention & Deletion Schedule ]

19. Security & Vulnerability Disclosure Statement

Describes our security posture, customer responsibilities, and how to report security concerns or vulnerabilities responsibly under our safe-harbour guidelines.
[ AH-RIN Security & Vulnerability Disclosure Statement ]

20. DMCA & Copyright Infringement Notice

Explains ownership of Website content and the process for rights holders to report alleged copyright infringements so that we can investigate and respond appropriately under US federal law.
[ AH-RIN DMCA & Copyright Infringement Notice ]

21. Third-Party Links & External Website Disclaimer

Clarifies that links to external sites are provided for convenience only, that AH-RIN is not responsible for their content or policies, and encourages customers to review third-party terms directly.
[ AH-RIN Third-Party Links & External Website Disclaimer ]

22. Platform Availability & Technical Statement

Sets expectations about platform uptime, maintenance windows, outages, and limitations of online services, while affirming your mandatory statutory consumer rights.
[ AH-RIN Platform Availability & Technical Statement ]

23. Chargeback & Dispute Resolution Policy

Outlines the required steps for resolving billing discrepancies, unauthorized charges, or order issues directly with AH-RIN prior to initiating a bank dispute, and details our procedures for handling formal chargebacks.
[ AH-RIN Chargeback & Dispute Resolution Policy ]

Thank you for choosing AH-RIN. We are committed to a reliable, transparent, and exceptional shopping experience.