Customer Policies Overview

Customer Policies Overview

AH-RIN Customer Policies
Last Updated: 05 December 2025

Welcome to the AH-RIN Customer Policy Centre — the central hub for all legal, shipping, privacy, returns, and compliance information for your shopping experience.

Our goal is clarity, transparency, and compliance across all regions we serve, including South Africa, the Middle East, United Kingdom, Europe, United States, Canada, Asia-Pacific, Australia, and New Zealand.

Please select the policy you would like to view:

1. Global Shipping & Delivery Policy

Covers international shipping methods, carriers, delivery timeframes, difficult destinations, and customs considerations for all supported countries (including South Africa).
[ AH-RIN Global Shipping & Delivery Policy ]

2. South Africa Returns & Refunds Policy

Explains CPA-aligned cooling-off rights, hygiene exceptions, unopened returns, local courier expectations, and refund procedures for customers in South Africa.
[ South Africa Returns & Refunds Policy ]

3. International Returns & Refunds Policy

Covers international return eligibility, courier investigations, damaged or lost parcels, customs returns, destroyed goods, and refund rules for all countries outside South Africa.
[ International Returns & Refunds Policy ]

4. International Duties, Taxes & Customs Policy

Sets out how import VAT, customs duties, clearance fees and brokerage charges are handled under DDU terms, and explains customer vs supplier responsibilities at the border.
[ International Duties, Taxes & Customs Policy ]

5. Privacy & POPIA Policy

Explains how AH-RIN collects, uses, shares and protects personal information in line with POPIA and international privacy standards, including lawful bases, retention and your rights.
[ Privacy & POPIA Policy ]

6. Cookie Policy

Describes how cookies, analytics tools and marketing trackers operate on our Website, and how you can manage or limit cookies in your browser or device settings.
[ Cookie Policy ]

7. Terms of Service

Core legal agreement governing your use of the online store, orders, pricing, payments, promotions, liability limits, and dispute handling for customers worldwide.
[ Terms of Service ]

8. Website Terms of Use

Covers general use of the Website (whether or not you place an order), including security expectations, ECTA unlawful access wording, acceptable browsing behavior, and prohibited technical misuse.
[ Website Terms of Use ]

9. Payment, Billing & Dispute Policy

Explains accepted payment methods, authorizations, billing practices, refunds to the original method, and how cardholder disputes and chargebacks are managed in line with Visa/Mastercard rules (without prohibited “no chargeback” language).
[ Payment, Billing & Dispute Policy ]

10. Parallel Import Notice

Provides the CPA s13(1)(f) disclosure that some products are parallel imports, clarifying that they are genuine but may differ from locally packaged versions, and explaining applicable consumer protections.
[ Parallel Import Notice ]

11. Medical & Cosmetic Disclaimer Policy

Clarifies that all products are sold as cosmetics only, not as medicines, and that nothing on the Website constitutes medical advice or guarantees of diagnosis, treatment or cure.
[ Medical & Cosmetic Disclaimer Policy ]

12. Active Ingredients Risk & Safety Advisory Policy

Provides guidance on the safe cosmetic use of active ingredients (such as acids, vitamin C, retinoids and similar), including patch testing, sun sensitivity and when to seek professional advice.
[ Active Ingredients Risk & Safety Advisory Policy ]

13. Ingredients & Compliance Disclosure Policy

Describes how ingredient information is presented, restricted ingredients for certain countries, and the limits of what AH-RIN can warrant about manufacturer claims and labelling.
[ Ingredients & Compliance Disclosure Policy ]

14. Warranty & Defective Goods Policy

Explains how potentially defective products are assessed, what counts as a defect versus normal cosmetic reaction, and how statutory remedies and replacements are handled.
[ Warranty & Defective Goods Policy ]

15. User-Generated Content (UGC) Policy

Sets rules for reviews, photos, comments and other customer content, including license terms, moderation, prohibited content, and how we may use UGC in marketing in a fair and lawful way.
[ User-Generated Content (UGC) Policy ]

16. Acceptable Use Policy

Defines acceptable and unacceptable behavior on the Website, including restrictions on scraping, abuse, fraud, technical interference, and misuse of AH-RIN services.
[ Acceptable Use Policy ]

17. Accessibility Statement

Sets out AH-RIN’s commitment to accessibility, including efforts to support assistive technologies and how to request reasonable assistance or alternative formats.
[ Accessibility Statement ]

18. Contact & Support Policy

Summarizes how to contact AH-RIN for help with orders, deliveries, returns, accessibility, and general enquiries, and what we can and cannot assist with (for example, no medical advice).
[ Contact & Support Policy ]

19. Data Retention & Deletion Schedule

Outlines how long different categories of personal data are kept for legal, operational and security purposes, and how data is deleted or anonymized when no longer needed.
[ Data Retention & Deletion Schedule ]

20. Security & Vulnerability Disclosure Statement

Describes our security posture, customer responsibilities, how to report security concerns or vulnerabilities responsibly, and includes ECTA s86 unlawful access wording.
[ Security & Vulnerability Disclosure Statement ]

21. DMCA & Copyright Infringement Notice

Explains ownership of Website content and the process for rights holders to report alleged copyright infringements so that we can investigate and respond appropriately.
[ DMCA & Copyright Infringement Notice ]

22. Third-Party Links & External Website Disclaimer

Clarifies that links to external sites are provided for convenience only, that AH-RIN is not responsible for their content or policies, and encourages customers to review third-party terms directly.
[ Third-Party Links & External Website Disclaimer ]

23. Platform Availability & Website Technical Statement

Sets expectations about platform uptime, maintenance windows, outages, and limitations of online services, while avoiding any attempt to exclude mandatory consumer rights.
[ Platform Availability & Website Technical Statement ]

Thank you for choosing AH-RIN. We are committed to a reliable, transparent, and exceptional shopping experience.