Global Shipping & Delivery Policy

Effective Date: When Published
Company: AH-RIN (Pty) Ltd

AH-RIN (Pty) Ltd ships within South Africa and to selected international destinations. We work with international logistics partners to offer reliable, tracked delivery where reasonably possible.

This Policy should be read with our South Africa Returns & Refunds Policy, International Returns & Refunds Policy, International Duties, Taxes & Customs Policy, Warranty & Defective Goods Policy, and Payment, Billing & Dispute Policy.

1. Order Processing Times

• Typical processing time: 0–2 business days once payment is authorized.
• Processing may take longer during peak seasons, public holidays or high-volume events.
• Orders are usually processed Monday–Friday (excluding public holidays).

These timeframes are operational targets, not guaranteed service levels.

2. Delivery Methods & Estimated Timeframes

Delivery methods may differ by destination and carrier availability.

2.1 Express Shipping

• Indicative delivery time: 3–10 business days after dispatch.
• Fully tracked and priority handled by partner couriers.

2.2 K-Packet Standard Shipping

• Indicative delivery time: 2–3 weeks after dispatch.
• Cost-effective tracked delivery, where available.

Delivery times are estimates only and may vary based on customs clearance, weather, local courier capacity, public holidays and distance.

3. Shipping Fees

• Shipping fees are charged per order and calculated automatically at checkout.
• Fees depend on destination, method, weight/size and promotions.
• Any free-shipping thresholds or promotions will be clearly indicated at checkout.
• If the actual international shipping cost exceeds our standard rate, AH-RIN reserves the right to request an additional shipping fee or cancel and refund the order, in such cases AH-RIN will notify the customer before processing the order.

4. Customs, Duties & Taxes (Important)

Customs rules differ in each country. For most international orders:

• Import duties, VAT, customs taxes and clearance fees are not included in the checkout price.
• The customer is normally responsible for paying import charges imposed by the destination country or courier, unless local law requires a different arrangement.
• If you are unsure of your country’s import rules, please check with your local customs office before ordering.

We generally operate on a Delivered Duty Unpaid (DDU-type) basis for international shipments. Nothing in this section removes rights you have under mandatory consumer protection laws. For more detail, please see our International Duties, Taxes & Customs Policy.

5. Country Availability & Zones

We group destinations into three broad zones for operational clarity. Lists are examples only and may change; availability shown at checkout always takes priority.

5.1 Zone A — Standard Shipping Countries

Shipping is usually available via K-Packet and Express, with predictable clearance and tracking.

Examples (non-exhaustive):
Australia, Austria, Belgium, Canada, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Philippines, Poland, Portugal, Saudi Arabia, Singapore, South Korea, Sweden, Switzerland, Taiwan, United Arab Emirates, United Kingdom, United States, Viet Nam.

5.2 Zone B — Higher-Risk or Difficult Delivery Countries

Shipping is available but may carry a higher risk of delays, customs inspections, additional local charges, or limited routing options. Deliveries may use Express only.

Examples (non-exhaustive):
Argentina, Brazil, Chile, China, Cyprus, Egypt, India, Indonesia, Kuwait, Mauritius, Mexico, Moldova, Pakistan, Qatar, Spain, Thailand, Turkey, Ukraine.

5.3 Zone C — Restricted or Unsupported Countries

Due to customs regulations, logistical limitations, import restrictions or political risk, shipping is limited or unavailable.

Examples (non-exhaustive):
Afghanistan, Albania, Algeria, Angola, Bangladesh, Belarus, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Burundi, Cambodia, Cameroon, Central African Republic, Chad, Colombia, Comoros, Congo, Cook Islands, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Eritrea, Ethiopia, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Iraq, Iran, Jamaica, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Micronesia, Mongolia, Montenegro, Mozambique, Myanmar, Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Palestinian Territory, Papua New Guinea, Paraguay, Peru, Pitcairn, Romania, Rwanda, Saint Helena, Samoa, São Tomé and Príncipe, Seychelles, Sierra Leone, Solomon Islands, Somalia, Sri Lanka, Suriname, Swaziland (Eswatini), Tajikistan, Tanzania, Togo, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos Islands, Uganda, Uruguay, Vanuatu, Venezuela, Virgin Islands, Western Sahara, Yemen, Zambia, Zimbabwe.

If checkout displays “Shipping Not Available”, our logistics partners do not currently support that destination.

6. Shipping Issues & Recipient Responsibilities

Certain situations are typically treated by couriers and customs as recipient-side issues, for example:

• Incorrect, incomplete or inaccessible delivery address.
• Repeated absence at the delivery address.
• Refusal to accept delivery.
• Failure or refusal to pay import duties or taxes where required.
• Failure to collect a parcel from a pickup point or customs office.

When these occur, the courier may return, store or dispose of the parcel under their own procedures and local law. Delivery fees are usually not refundable, and our ability to offer a refund depends on whether the parcel returns to us in sealed, resellable condition. Nothing in this section removes your statutory rights in respect of unsafe or defective goods.

7. Returns After Delivery Failure or Remorse

If a parcel is returned to us after a delivery failure or as a remorse return, any refund or credit will be handled under our South Africa Returns & Refunds Policy or International Returns & Refunds Policy, as applicable.

Shipping fees are normally non-refundable once the parcel has been dispatched, except where we are required by law to refund them or where we have made an error. Additional return-shipping, warehousing or customs re-processing costs charged to us by our partners may be deducted from any refund where permissible.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please:

• Contact us at support@ah-rin.com as soon as possible (preferably within 48 hours of delivery).
• Include your order number, photos of the parcel and affected products, and a brief description of the issue.

We will investigate and resolve the matter in line with our Warranty & Defective Goods Policy and applicable Returns Policy (for example repair, replacement, credit or refund where required by law).

9. Tracking Information

Once your order has been dispatched, you will receive a tracking number (where available) and a courier link or portal. Tracking may take 24–48 hours to activate after the first scan.

10. Contact Us

If you have questions about shipping, delivery, tracking or customs, please contact:

AH-RIN (Pty) Ltd
184 Upper Buitenkant Street, Oranjezicht, Cape Town, 8001, South Africa
Email: support@ah-rin.com
WhatsApp: +27 69 510 4047
Phone: +27 69 510 4047