Privacy & POPIA Policy

Effective Date: When Published
Company: AH-RIN (Pty) Ltd
Website: www.ah-rin.com

This Policy explains how AH-RIN collects, uses, stores and protects personal information, with specific reference to the Protection of Personal Information Act (POPIA) in South Africa. It applies to visitors and customers using our Website.

1. Information We Collect

We may collect:

• Contact details (such as name, email address, phone number).
• Order details (products purchased, delivery address, transaction references).
• Payment-related information (handled primarily by third-party payment providers).
• Technical data (IP address, browser type, device information, page interactions).
• Communication data (emails, messages and support interactions).

2. How We Use Personal Information

We use personal information to:

• process and deliver orders;
• provide customer support and handle queries;
• manage payments, refunds and accounting records;
• maintain Website security and prevent fraud;
• improve our services and user experience;
• send service and policy-related notifications;
• send marketing communications where permitted and with your consent where required.

3. Lawful Bases (POPIA & Similar Laws)

We process personal information on lawful grounds such as:

• Contractual necessity – to fulfil your orders and provide services you request.
• Legal obligation – to comply with tax, accounting or regulatory requirements.
• Legitimate interests – to improve our services, protect against fraud and manage our business, in a way that respects your rights and expectations.
• Consent – for certain marketing activities or where required by law.

3. Lawful Bases & Examples

Under POPIA and similar laws, we only process personal information where we have a lawful ground to do so. Below are typical examples:

Purpose	Type of Data	Lawful Basis
Processing and delivering your orders	Contact details, delivery address, order details	Contractual necessity; legal obligation (tax & accounting)
Handling returns, refunds and customer support	Contact details, order details, communications	Contractual necessity; legitimate interests; legal obligation
Fraud prevention and security monitoring	Technical data, security logs, limited transaction data	Legitimate interests (security & fraud prevention); legal obligation where applicable
Sending service messages (e.g. order updates)	Contact details, order details	Contractual necessity; legal obligation
Sending marketing communications	Contact details, preference data	Consent where required; legitimate interests in permitted cases
Improving our Website and services	Technical data, usage data (often aggregated)	Legitimate interests (service improvement), balanced with your rights

4. Data Sharing

We may share personal information with:

• payment service providers to process transactions;
• couriers and logistics partners to deliver orders;
• IT, hosting and security providers who support our Website;
• professional advisors (for example legal, tax or audit) where necessary;
• authorities where we are legally required to do so.

We do not sell your personal information.

5. International Transfers

Because we use global platforms and service providers, your information may be processed in other countries. We take steps to ensure an appropriate level of protection, consistent with POPIA and other applicable laws.

6. Data Retention

We keep personal information only as long as needed for lawful purposes, such as:

• fulfilling orders and warranties;
• meeting tax and accounting obligations;
• handling disputes and security investigations.

For more detail, see our Data Retention & Deletion Schedule.

7. Your Rights

Subject to legal exceptions, you may have rights to:

• access personal information we hold about you;
• request correction of inaccurate information;
• request deletion where lawful and technically feasible;
• object to certain types of processing;
• withdraw consent where processing is based on consent.

8. Marketing Communications

You can opt out of marketing emails by using the unsubscribe link in those messages or contacting us directly. We may still send non-marketing messages such as order confirmations or policy updates.

9. Security

We use reasonable measures to protect personal information from unauthorised access, loss or misuse. No system is completely secure, but we strive to maintain appropriate safeguards.

10. General Data Protection Regulation (GDPR)

 By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

11. Contact

If you have questions about this Policy or wish to exercise privacy rights, contact:

AH-RIN (Pty) Ltd
184 Upper Buitenkant Street, Oranjezicht, Cape Town, 8001, South Africa
Email: support@ah-rin.com
WhatsApp: +27 69 510 4047
Phone: +27 69 510 4047