Active Ingredient Risk & Safety Advisory Policy

Effective Date: When Published
Company: AH-RIN (Pty) Ltd

This Policy gives important safety information about cosmetic products containing active ingredients (such as exfoliating acids, retinoids, vitamin C, niacinamide, peptides, etc.). It supports our Medical & Cosmetic Disclaimer and Ingredients & Compliance Disclosure Policy.

1. Cosmetic Use Only

All products sold by AH-RIN are offered for cosmetic use only. They are not intended to diagnose, treat, cure or prevent any disease or medical condition.

2. Patch Testing and Gradual Introduction

• Always patch test a new product before full use.
• Introduce strong actives gradually and avoid over-layering multiple exfoliants or retinoids.
• Stop using the product and seek medical advice if severe irritation or reaction occurs.

3. Sun Protection

Actives such as AHAs, BHAs, PHAs, vitamin C and retinoids may increase sun sensitivity. Use broad-spectrum sunscreen and limit unprotected sun exposure while using these products.

4. Individual Sensitivity

Skin types and tolerance vary. AH-RIN cannot guarantee that any ingredient will be suitable for your skin; reactions or irritation do not mean a product is defective.

5. Medical Conditions & Medication

If you have a skin condition, are pregnant/breastfeeding, or use prescription treatments, consult a qualified healthcare professional before using products with strong actives.

6. Returns & Hygiene

Because opened cosmetics cannot be inspected or safely resold, irritation or intolerance alone does not qualify for return. Please see our South Africa Returns & Refunds Policy and International Returns & Refunds Policy for more information.

Contact & Support Policy

Effective Date: When Published
Company: AH-RIN (Pty) Ltd

1. How to Contact Us

You can reach AH-RIN Customer Support using:

• Email: support@ah-rin.com
• WhatsApp: +27 69 510 4047
• Phone: +27 69 510 4047
• Post: AH-RIN (Pty) Ltd, 184 Upper Buitenkant Street, Oranjezicht, Cape Town, 8001, South Africa

2. What We Can Help With

• Orders, payments and billing queries.
• Delivery and courier tracking questions.
• Returns, refunds and cosmetic defect investigations.
• Ingredient and product information (cosmetic-only).
• Accessibility assistance and policy clarifications.

3. What We Cannot Provide

We cannot provide medical advice, diagnose skin conditions, recommend treatment for disease, or advise on prescription medication. For these questions, please speak to a healthcare professional.

4. Response Times

We aim to respond to support queries within a reasonable time, excluding weekends, public holidays or exceptional peak periods.

5. Complaint Handling

If you are unhappy with our service, please contact us with full details. We will investigate fairly and respond with an explanation, resolution or next steps.