Contact & Support Policy

Effective Date: When Published
Company: AH-RIN (Pty) Ltd

1. How to Contact Us

You can reach AH-RIN Customer Support using:

• Email: support@ah-rin.com
• WhatsApp: +27 69 510 4047
• Phone: +27 69 510 4047
• Post: AH-RIN (Pty) Ltd, 184 Upper Buitenkant Street, Oranjezicht, Cape Town, 8001, South Africa

2. What We Can Help With

• Orders, payments and billing queries.
• Delivery and courier tracking questions.
• Returns, refunds and cosmetic defect investigations.
• Ingredient and product information (cosmetic-only).
• Accessibility assistance and policy clarifications.

3. What We Cannot Provide

We cannot provide medical advice, diagnose skin conditions, recommend treatment for disease, or advise on prescription medication. For these questions, please speak to a healthcare professional.

4. Response Times

We aim to respond to support queries within a reasonable time, excluding weekends, public holidays or exceptional peak periods.

5. Complaint Handling

If you are unhappy with our service, please contact us with full details. We will investigate fairly and respond with an explanation, resolution or next steps.