International Duties, Taxes & Customs Policy

Effective Date: When Published
Company: AH-RIN (Pty) Ltd

This Policy explains how customs duties, import taxes and customs decisions affect international orders. It should be read with our International Returns & Refunds Policy, Warranty & Defective Goods Policy, Parallel Import Notice and Payment, Billing & Dispute Policy.

1. Duties & Taxes

For international shipments, your local customs authority may charge import duties, taxes or fees. These are set by your country, not AH-RIN. You are responsible for paying such charges where applicable.

2. Customs Inspection

Customs may inspect, delay or open shipments. This can extend delivery times and is outside our control.

3. Ingredient or Product Restrictions

Some countries restrict certain cosmetic ingredients. You are responsible for ensuring products you order are legal in your country, based on ingredient information we provide.

4. Customs Refusal, Retention or Destruction

If customs:

• refuses to release a shipment,
• retains it permanently, or
• destroys it,

we cannot inspect product condition or process a standard return. Refunds normally require physical return of the sealed product to us or our logistics partner.

5. Returns After Customs Return-to-Sender

If customs returns a parcel to us in sealed condition, we will inspect it and may refund, credit or re-ship in line with our International Returns & Refunds Policy and Warranty & Defective Goods Policy.

6. Evidence for Disputes

Where customs actions lead to disputes or chargebacks, we may ask for documentation (for example customs letters or courier notes) to assist investigations. This is an evidence requirement, not a restriction of your rights.