AH-RIN Chargeback and Dispute Resolution Policy

AH-RIN Chargeback and Dispute Resolution Policy

Last Updated: 24 April 2026

Applies to: United Kingdom, European Union & All International Customers

This Chargeback & Dispute Resolution Policy governs how AH-RIN ENTERPRISES LLC (“AH-RIN”, “we”, “us”, “our”) handles payment disputes, chargebacks, and transaction investigations.

This Policy forms part of the Terms of Service, Payment & Billing Policy, Returns Policies, Shipping Policy, Customs Policy, and Medical Disclaimer.

1. Overview A chargeback occurs when a customer disputes a transaction with their bank or card issuer.

While chargebacks exist to protect cardholders from fraud, they are frequently misused. To protect legitimate customers and prevent abuse, AH-RIN enforces strict chargeback handling procedures in compliance with:

  • Visa & Mastercard dispute frameworks

  • Shopify Payments rules

  • Our approved payment gateway partners' policies

  • Applicable UK and EU consumer protection laws (including the UK Consumer Rights Act 2015)

2. Customers Must Contact AH-RIN Before Filing a Chargeback Before initiating a dispute with your bank, you must contact AH-RIN to attempt resolution. This allows:

  • Verification of the issue

  • Correction of errors

  • Replacement or refund (if eligible)

  • Submission of missing documents

Failing to contact AH-RIN first may result in:

  • Chargeback denial by your bank

  • Account suspension

  • Future purchase restrictions

3. Situations That Do NOT Qualify for Chargebacks Chargebacks cannot be used for situations covered under AH-RIN’s existing policies. The following reasons are invalid grounds for chargebacks:

❌ Customs refusal or unpaid duties (You agreed to DDU terms before purchase.)

❌ Parcel destruction, seizure, or return by customs (Outside AH-RIN’s control.)

❌ Ingredient or religious restrictions (Halal, etc.) (Customers must verify ingredients before purchasing.)

❌ Change of mind after delivery (Must be handled via our official Returns process under UK/EU distance selling regulations, not via a bank chargeback.)

❌ Allergic reactions, sensitivity, or side effects (Covered under the Medical Disclaimer.)

❌ Delay caused by courier, customs, peak season, or public holidays (Shipping estimates are not guarantees.)

❌ Incorrect address entered by the customer (Customer responsibility.)

❌ Failure to collect a parcel (Not a valid dispute.)

❌ Packaging variations or Korean-market formulations (Standard for international/parallel imports.)

❌ Normal international transit wear (dents, creases, scuffs) (Does not indicate damage or defect.)

❌ Price dissatisfaction or currency conversion complaints (Bank or regional pricing, not AH-RIN.)

❌ Attempting to bypass Returns Policy (Chargebacks cannot be used to avoid return rules.)

4. Valid Grounds for Chargebacks (Rare) A chargeback may be justified only if: ✔ Your card was used fraudulently without your consent ✔ You were charged but no order was created ✔ AH-RIN fails to deliver the order AND ✔ AH-RIN does not resolve the issue

Even then, customers must contact AH-RIN before escalating to the bank.

5. AH-RIN’s Evidence Submission to Banks If a customer files a dispute, AH-RIN submits comprehensive evidence to the bank, including:

  • Order confirmation & invoice

  • Tracking numbers and courier proof

  • Delivery confirmation scans

  • Photos taken during fulfilment (if applicable)

  • IP address & device fingerprint used at checkout

  • Checkout session logs

  • Browser, geolocation, and login records

  • Customer acceptance of Terms of Service & Policies

  • Correspondence with the customer

  • Email communication

  • Fraud analysis results

This evidence is typically sufficient to win disputes where the customer attempts to misuse the chargeback system.

6. Fraudulent Chargebacks A chargeback is considered fraudulent when:

  • The customer receives the product and then disputes the charge

  • The customer lies about non-delivery

  • The customer refuses to pay customs fees

  • The customer gives an incorrect address and blames AH-RIN

  • The customer attempts to avoid Returns Policy requirements

AH-RIN may take the following actions:

  • Suspend or permanently block the customer account

  • Place the customer on internal fraud watchlists

  • Report fraudulent activity to payment gateways

  • Engage legal recovery procedures where necessary

  • Provide evidence to card networks for blacklisting

Fraudulent chargebacks harm small businesses and will be treated seriously.

7. Dispute Resolution Process with AH-RIN Before a chargeback is filed, AH-RIN will:

  • Review your claim

  • Request evidence (photos, tracking screenshots, etc.)

  • Clarify customs, shipping, or payment questions

  • Attempt to resolve through a replacement, refund, or store credit (if eligible)

  • Provide clear guidance on next steps

If AH-RIN cannot resolve the matter—and the issue is legitimate—customers may then escalate to their bank.

8. Multiple or Abusive Disputes Repeated or abusive disputes may result in:

  • Account termination

  • Loss of warranty or support privileges

  • Denial of future purchases

  • Reporting to fraud-prevention networks

  • Refusal of service under Terms of Service

Banks may also blacklist customers who abuse chargeback systems.

9. Governing Law This Policy, and any disputes arising out of it, are governed by the laws of the State of Wyoming, USA. Subject to mandatory consumer protection laws in your country of residence (such as those protecting UK and EU consumers), international customers agree that the courts of the State of Wyoming have jurisdiction. This applies regardless of the country where the purchase was made.

10. Contact Information If you experience a payment or delivery issue, contact AH-RIN before filing a chargeback:

Company Information: AH-RIN ENTERPRISES LLC

 5830 E 2nd St, Ste 7000

 Casper, WY 82609

United States

Contact Information:

📧 support@ah-rin.com 📞 

+1 (307) 316-1635